Shipping and Returns

Shipping Policy

Sensory Tools always endeavour to ship your order promptly.

Please note -All Express Post orders need to be in by 12pm to be sent out the same day. Express Post orders are all sent via Australia Post . Please refer to the Australia Post website for delivery time frames.

All other orders are expected to be dispatched within 2 working days.

Sensory Tools utilise the Australia Post E Parcel system. Once the product has been dispatched, you will receive an email from Australia Post with the tracking details, you can then track your order through to delivery.

Should an item be out of stock this item will be dispatched as soon as it is received.

If you feel that delivery is taking too long, contact us and we can give you the information regarding the expected delivery date as supplied by Australia Post.


Soft Play Items are only available for shipment to Australian addresses  (not available for shipment to external territories)

Soft Play is sent separately via TNT  and may take 2-3 working days to arrive

EXPRESS POST can be chosen in your cart in Shipping Options, additional costs apply based upon the weight of the items.


Express orders Must be in by no later than 12pm NSW time


International Orders 

Orders in AUD  may incur customs charges and duties charged by the Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the Customs Service or its authorized service provider. Sensory Tools is not responsible for and will not reimburse any of these charge and duties.  Please note that separate orders placed on the same day will still be subject to the customs charges and duties.

Customs charges and duties are the responsibility of the Customer and will not be refunded by Sensory Tools. 

Returns Policy

Sensory Tools endeavours to ensure all products are of the highest standard and a full description is available on this website.

However we understand that there may be times when a product may contain a manufacturing defect or not meet your expectations.

We are not obliged to provide a refund or replacement for a "change of mind". However if we do agree to accept your "change of mind" we request that they are returned in original sealed packaging and condition.


Please check all items on opening.  If you are not fully satisfied with any of the products you have ordered from Sensory Tools we are happy to exchange the product or arrange to refund the purchase price.


  • Notify us within 7 working days by calling (02) 4578 6123 or email and receive an approval number for return

You will be then asked to supply

  • Photos of the damaged item or
  • Return the goods in their original condition with original packaging
  • Please send a copy of your original invoice with the item/s

Please choose carefully as is standard practice with CD and DVD sales we can not accept returns of CDs or DVDs unless items are faulty.